Autopay & Paperless bill discount (w/in 2 bills). Actual customer speeds may vary based on a number of factors and are not guaranteed. Internet speed claims represent maximum network service capability speeds and based on wired connection to gateway. Call or go to att.com/internet to see if you qualify. Price after $5/mo Autopay & Paperless bill discount (w/in 2 bills). The test ends at the predetermined time, and the client presents your current upload bandwidth in megabits per second. The upload test works in reverse: the client sends test data to the server and takes measurements. The test ends at the predetermined time, and the client presents your current download bandwidth in megabits per second. As the client downloads this data, it measures the speed and makes adjustments as necessary-like opening more threads and requesting more data-to maximize the full bandwidth of your internet connection. Next, the client establishes multiple connections (called threads) to the remote server and requests test data. The test ends, and the client presents the lowest roundtrip measurement in milliseconds. The client records the amount of time the exchange used and then repeats the test a few more times. It then sends a tiny bit of data to the remote server, which sends a bit of data back to the client. Enter your postcode below to see deals in your area, or check our pick of the best broadband deals.How does the Optimum internet speed test work?įirst, the test client on your device determines your location and finds the closest server. It's always worth checking to see what broadband deals are on offer from other providers, especially if you're out of contract and could stand to make significant savings. If you're not happy with your ISP's response, follow our guide on how to complain about your broadband speed. If your speed drops below this, your provider must improve it within a month – if it can't, it must allow you to exit your contract penalty-free. If your broadband contract started after March 2019 and you're with one of the providers that has signed Ofcom’s voluntary code of practice (BT, EE, Plusnet, TalkTalk, Utility Warehouse, Virgin Media and Zen Internet), your provider must give you a minimum guaranteed speed when you take out a new contract. Start by providing evidence of your internet speeds – it's a good idea to keep a diary of interruptions and to regularly use the speed checker tool to build up a true picture of your service. We suggest calling your internet service provider (ISP) as a first step to see what it can do. However, if you've done everything you can to speed up your connection and you're still getting a lower speed than you were promised, your broadband provider may be in breach of contract. If your speeds are significantly less than you expected, there are steps you can take to improve things – get started by checking our advice on Speed up slow broadband. Tech tips you can trust – get our free Tech newsletter for advice, news, deals and stuff the manuals don’t tell you What you can do if your broadband speeds are slow The results also only show the speeds you're getting on the device you're using for the test – the speed your provider is delivering to your home may be higher, especially if you're performing the test wirelessly at some distance from your router. To build an accurate picture, we would suggest you run several tests during a single week, in peak use time (between 8pm and 10pm) and during off-peak times. However, if you use your broadband connection for video calls or online gaming, keep an eye on the upload rate, too, as it's essential for both.
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